Community Harvest Project

Case Study Community Harvest Project Implement a Salesforce instance with custom data management system for increased organization, engagement, and efficiency. Executive Summary Established in 2002, the Community Harvest Project (Community Harvest) provides farm-fresh, organic produce to people experiencing food insecurity in the Worcester County area. Their operations, which include volunteer farming programs, education initiatives, and community partnership, have grown exponentially over the past 15 years. Community Harvest engages with over 10,000 volunteers annually and partners with the likes of Worcester County Food Bank and Community Servings, helping to feed over 100,000 residents in the area reliant on food banks. Community Harvest partnered with 501Partners to implement a custom data management system for increased organization, engagement, and efficiency. Presenting Data Needs In 2015, Community Harvest came to 501Partners in need of a data management system able to manage a large number of volunteers, track complex relationships, automate processes, and measure progress efficiently. Following an intensive discovery process, four critical needs were identified:   Develop an accurate and comprehensive view of volunteer and donor data: The team was managing a volunteer and donor database with thousands of contacts, and lacked the ability to manipulate data or display it in a helpful way. Customize the Volunteers for Salesforce app to schedule, track, and manage the organization’s complex volunteer engagements: Community Harvest Project required a customized volunteer solution to handle their thousands of volunteer hours, and a system robust enough to accommodate 10,000+ group volunteers, individual volunteers, recurring schedules, and drop-in volunteers. Engage more deeply and consistently with its volunteer network: Community Harvest Project was not accurately tracking hours served or dollars donated, missing out on...

Community Servings

Case Study Community Servings A solution to centralize the different pieces of information needed to process applications easier, onboard clients faster, manage client data securely, and automate ongoing operations. Executive Summary Community Servings prepares and delivers 9,600 meals weekly to individuals and families who are homebound and living with critical and chronic illnesses. Community Servings wanted to create one centralized data system for the entire organization in order to meet the increasing demand and complexity of services, while servicing clients expertly. Community Servings and 501Partners co-created a system that dramatically increases organizational and program efficiency, heightens client privacy for different staff groups, and offers a 360-degree view of client needs and services. Background Community Servings provides medically tailored meals on a weekly basis to people who are homebound and suffering from critical and chronic illnesses. The nonprofit organization offers 17 different types of diets that become hundreds, if not thousands, of combinations, which are vital to clients’ health. Staff pride themselves on ensuring that the right diet always gets to the client, no matter how specialized. Since 1990, the organization has delivered more than 6 million meals in 20 cities, and continues to grow and service more clients every year. Presenting Data Needs To adapt to the substantial growth, Community Servings adopted a variety of information tracking systems, as needed, over the past 12 years. This sporadic adoption method resulted in a highly inefficient web of data, leaving Community Servings without a mechanism for sharing comprehensive data with its staff, and ultimately slowing down client services. According to Gavin O’Brien, Programs Data Analyst at Community Servings: “We were not...

College Diabetes Network

Case Study College Diabetes Network A solution to track complex member relationships and networks for a growing organization. Executive Summary As a result of rapid organizational growth, the College Diabetes Network (CDN) quickly outgrew its data management system. CDN needed a solution that would give the nonprofit a 360-degree view of its constituents, including the ability to see all its members, their relationships, and the multiple ways that they engage within and outside of the CDN network.  After carefully identifying the business processes and relationships that needed to be tracked, 501Partners created an enterprise-wide implementation for this small nonprofit managing over 100 chapters across the country. A Salesforce solution addressed three pressing concerns for this growing membership organization: The need to successfully track complex relationships and connections; The need to customize Salesforce to gain a complete (360-degree) view of its constituents and the various ways that they may connect during a lifetime engagement; and How to use data to track and measure impact and work in real time. Background College Diabetes Network CEO and founder Christina Roth didn’t originally intend to create such a widespread and quickly growing nonprofit organization. In 2011, after struggling to find the support she needed to cope with her Type 1 Diabetes within a college environment, Christina founded the nonprofit College Diabetes Network (CDN) both as a national organization and as a local chapter at her university. Christina created a unique organization that is both a dialogue and network for her fellow students laboring to cope with the disease. Today, in 2016, CDN operates over 100 chapters in 34 states, and continues to grow...