The Community House Integrates Salesforce With Click & Pledge

Case Study The Community House Integrating Salesforce with Click & Pledge to Manage Multiple Revenue Streams and Cut Costs Executive Summary The Community House, a small nonprofit with limited staff time, struggled to manage multiple revenue streams, event management, and reporting responsibilities. The integration of Salesforce with Click & Pledge provided a streamlined process for accepting payments and donations, registering community members for events, and maintaining their database. Program payments, rental fees, fundraising event costs, and donations are now managed and sorted through one system. Event management and payment are now conducted in one process, saving Community House staff time and effort. The streamlined process saves Community House 8-16 staff hours per week, reducing staff costs for the year by 20-30%. Background The Community House is a nonprofit community center with a focus towards the arts, leisure activities, and community-building events. Though their facility is closest to the communities of Hamilton and Wenham, The Community House serves people of all ages and races within all the cities and towns that make up Boston’s North Shore. Their beautiful, 95-year-old building—commissioned from famous architect Guy Lowell and registered on the National Register of Historic Places—is host to a wide variety of activities on a daily basis and attracts over 1,000 visitors weekly. “We organize a good share of the activity that takes place here locally and are home to a variety of small groups and organizations that rent the space here too,” explains Executive Director Melissa Elmer. In addition to the 60+ programs and events directly coordinated or sponsored by The Community House, they also play host to organizations such as...